Refund and Returns Policy

Return Window & Eligibility

Items Eligible for Return:

• Hoodies in original condition with all tags attached
• Unworn items with no signs of wear, washing, or damage
• Items in original packaging (if applicable)
• Standard size hoodies (XS, S, M, L, XL, XXL)
• Custom color variations (subject to inspection)

Items NOT Eligible for Return:

• Personalized or custom-embroidered hoodies
• Items damaged by normal wear and tear
• Hoodies washed or altered in any way
• Items returned after the 30-day window
• Items without proof of purchase

Return Process

Follow these simple steps to return your Yellow Spider Hoodie:

Refund Information

Processing Time:

• Inspection: 2-3 business days after we receive your return
• Refund Processing: 3-5 business days after approval
• Bank Processing: 5-10 business days depending on your financial institution

Refund Methods:

• Original Payment Method: Full refund to the card or account used for purchase
• Store Credit: Instant credit for future purchases (110% of original value)
• PayPal: Direct refund to PayPal account if used for original purchase

Exchange Policy

We offer free exchanges for:

• Size exchanges: Different size of the same hoodie style
• Color exchanges: Different color of the same hoodie style
• Defective items: Replacement of damaged or defective products

Exchange Process:

Follow the same return process above, but specify "Exchange" in your initial email. We'll send your replacement item as soon as we receive and inspect your return.

Special Circumstances

Defective or Damaged Items:

• Report defects within 7 days of delivery
• Include photos of the defect with your return request
• Full refund including original shipping costs
• Priority processing (24-48 hours)

Wrong Item Received:

• We'll send the correct item immediately at no charge
• Full refund of return shipping costs
• Keep the wrong item as compensation (if value is under $25)

International Returns:

• Customer responsible for return shipping costs
• Use trackable shipping method
• Customs duties/taxes are non-refundable
• Extended 45-day return window for international orders

Refusal of Returns

We reserve the right to refuse returns in the following cases:

• Items returned without prior authorization (RMA number)
• Products returned outside the 30-day window
• Items that show signs of wear, washing, or damage
• Hoodies with removed or damaged tags
• Returns that don't match our return policy guidelines

If a return is refused, the item will be sent back to you at your expense, and no refund will be processed.

Policy Updates

This return and refund policy is effective as of January 1, 2024. We reserve the right to update this policy at any time. Changes will be posted on this page and customers will be notified via email for significant changes.

By purchasing from Yellow Spider Hoodie, you agree to the terms outlined in this return and refund policy.